[LatinaAlumna]

Originally posted by preciousjeni
I have been in the process of setting up a potential order with thegreekshop.com. Everyone I've asked has said they're really good and great business people. But, check this out.

This all happened within less than 24 hours, altogether. A number of emails were exchanged in which I made it very clear that I needed to clear some things up before proceeding with the order. No money has been exchanged and the price has not even been agreed upon. What's your opinion?

1) I receive one email with a lot of information regarding my specifications on the item and, as part of the reply, I read:

"Please note that your order will not begin until payment is received.

Once payment is received and your order is processed, an invoice will be mailed to you with production time/shipping information...

...Your quote will remain on file for 14 days or until payment is
received, whichever is earlier. To place your order, please submit
your request and remit a MONEY ORDER in US$ made payable to University Apparel, Inc."

*At this point, I'm assuming that nothing is being done yet.

2) In the same email message, I was quoted a price of $150 (above what the item was costing already) for doing a particular crest design for me.

3) In my reply to that email, I said I'd rather the design be left out.

*The price tag was a little steep for me.

4) In a reply from the company, I got the following message:

"Based on your request, we have already begun (putting in over 3 hours of work) and almost completed the crest given the artwork we have obtained.

We just have to check the wording -- to make certain the machine can embroider that small, so we need to run off a sample.

However, if you desire, we can stop where we are and we will discard the work we have started, but at least half the cost of the set-up would be required for the work done thus far."

*I was ! That's $75!!

5) I replied stating that they could go ahead with the crest design since they had already put forth so much effort (so as to not mess it up for future sorors who want to order from them), but I attached the following comment to that portion of my message:

"I need also to bring to your attention that the Terms of Service are somewhat misleading (I thought we were putting the specifics together and the order would be placed upon payment or at least submission of the deposit):

1. A minimum of 50% deposit is required on all orders; a PRICE QUOTE does NOT constitute an order. Price quotes will be kept on file for 14 days or until payment is received, whichever is earlier."

*The message I received previously clearly stated that it was a "price quote"

So, am I completely crazy or are they trying to rip me off?

Wow, I'm glad I read your post!! I was looking at their site today wondering if I should order some items, then decided to check here to see if there was anything posted about them. What a hassle!