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Always thank the alumnae for their help!
My Creative Memories lady is a sorority member from a local university. She was telling me about how she used to be involved in her local alum. assoc., etc., but one day she sent her husband out to the house to re-do a ton of stuff (for free!) on the house (her husband works in construction). We're talking several hundred dollars worth of stuff.
Never received a thank you note, a phone call thanking them, or even a word of thanks in passing.
That's why she's not involved anymore.
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