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I had a dell desktop and my dad had a dell laptop. Both worked fine for about a year and started having all kinds of problems. The service and support was awful. One time this technician transferred me to himself and then said it was another person. I also was asked repeatedly if the computer was turned on or plugged into the wall. I'm not completely clueless when it comes to computers and I felt insulted and as if my problems were a joke to the service guy.
I recently made the switch June 30th to a 12" iBook and I'll never look back. It's not without it's problems but it's not like being on a windows machine at all. Also when I call AppleCare I don't feel like I'm being made fun of at all.
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