Quote:
Originally posted by AlphaXiGirl
The average "Professional" call center position (meaning highly trained - eg IT as opposed to reservationist, etc) in India will cost a company $20k per year starting at year #2. Year #1 is significantly more due to IT start up and training costs. The person's salary isn't $20K but the cost of the salary + infastructure will cost the company $20K - which is the cost that the company cares about.
The average starting salary for IT phone reps in the US is $32-$38k per year plus benefits which can easily add 50% more to that salary.
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Some of the big challenges with IT projects are communication and planning. For example, if you tell me that you want a program to keep track of the widgets that your company makes, then I might have to come back and say, "Well, do you want it to do A or B? Will you need this functionality? What's important to you?" In the real world, you often don't get specs that you can code from, and you have to go back to the person and understand what it is they really need. It sounds like that kind of thing has been a major problem in offshoring. This means that local workers do offer a certain advantage, though not enough to justify the exorbitant salaries they were making in the late 1990s.