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Originally posted by Munchkin03
I agree---when you're wondering why your $2,000 computer isn't working so you can finish a task for work or school...who really wants to be deciphering someone who doesn't speak English?
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Quote:
Originally posted by crzychx
In the documentary, as well as the company that my company has hired, the agents go through classes where they learn to master the accent & inflection of Americans. When you watch the documentary or talk to the agents that work for my company you can tell that some of them have mastered accents & inflection at different levels.
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Also-even though the language is kannada in Bangalore a good majority of the residents speak English. More times than not, when an American hears a different accent, they just assume that the problem is the english because that is what they want to believe. (Although different scenarios are always possible so please just recognize that I am trying to offer a different light on the situation.) I like to think that it is the lack of patience & politeness from both the agent & the customer that make the call so unpleasant.
Quote:
Originally posted by Munchkin03
Frankly, I'm more concerned about jobs being lost in the US than in India.
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A lot of people are only concerned about jobs being lost in the US. But personally, I like to recognize that the US isn't the only country in this world & we aren't the only people who have families to support.