This isn't exactly a "don't you hate it when..", but while we're bashing Financial Aid..
Every administrative office at my school was in one building in the center of campus. Everyone hated dreaded going there for any reason. Had to go pick up your work study check from the Finance Office? After waiting in line for 45 minutes, they tell you that you have to go downstairs to Financial Aid and get some paperwork (apparently no one in this builing can leave their post for any reason). Wait in line for 15 minutes for someone to ask you what you are there for. OH- you need to go back upstairs and get that from the Registrar's Office... you would miss an entire class storming around this building!!
SO, here's a a little story (TRUE) about how things there work. The Registrar's Office is run by 3 older women. (No, they're NOT very nice). It's just a big office with their 3 desks. One day a friend of mine is in there waiting in line for God-knows-what. And he's watching these 3 women. The phone rings and woman #1 answers. "Oh, you need XYZ department, one moment". Woman #1 puts the caller on hold. Then she starts calling out to woman #2, less than 4 feet away, "(insert name here), you have a call on line 2". So woman #2 answers the phone. AND DOES THE SAME THING!!! She transfers this poor caller to woman #3!! All 3 of these women handle the same things every day, it's not like one of them doesn't know about something in that office.
There are more, but I'm sure you all have similar stories.
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SilverTurtle@greekchat.com
Phi Beta Fraternity
Phi chapter