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This is nothing new. Just about every communication textbook addresses it. It's not unique to Americans vs. Europeans either. It happens with Asians and Europeans, Africans, Latin Americans.
Different cultures are just that.. different. Any manager who fails to recognize that is going to experience a clash no matter where they're from.
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SN -SINCE 1869-
"EXCELLING WITH HONOR"
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Mu Tau 5, Central Oklahoma
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