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Sorry, but just because an official wrote it doesn't mean it's true.
Daily example from work: Prosecutor signs off on a 3 part local expungement form saying that the request is approved HOWEVER, the arrest has a conviction, not guilty or other reasons which nullify the "approval". Then the applicant yells at us because THEY were the ones convicted/found not guilty or other reasons.
Sorry you had to find out the hard way that possibly someone didn't do what they were supposed to do.
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