Quote:
Originally posted by Tippiechick
You know, there are other fee schedules available from them. You can get as few as 2 hours a month, I think. It might be worth calling about. If you throw a fit and threaten to leave, they come out of the woodwork with other price packages just to keep you as a customer... I've even gotten a free month from them just for not cancelling. From what I understand, the cancellation dept. has "incentives" they can use to make "saves."
It's kind of like Dell. If you call in with a customer service problem, the rep. can give you up to $150 worth of products from Dell. If you order a computer from them, call in the 1st 30 days threatening to send it back and the special dept. (that's set up just to try and keep you from doing a return) is authorized to give you more than that. -- Useless info from a former Dell employee (myself)
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I am fomrer AOL employee too and i think i am going to try to get saves to get me 2 free months by trying to quit. I know there tactives i use tow ork in billing......
i just g ot a dell at chrismtas time and i got the free 6 months a nd so it ends onthe 28th i just dont like $23 a month so i might either quiet them or reduce down to the other price plans. has anyone tried People PC?