Quote:
Originally posted by HBADPi
My favorite, and most recent, was when they billed me for long distance for calls I made in VT. Keep in mind that i have free nationwide long distance and roaming. When I talked to the customer service rep he refused to back down, claiming no fault on AT&T's part and that my NATIONWIDE coverage didnt include VT. I loved how AT&T has redrawn our borders and apparently we only have 49 states 
|
OMG!! *MY* latest complaint was also being charged LD! I no longer have Nationwide service, but I DID have free LD, until I went on Nationwide for 2 months due to travel. When they switched me back to Local service I got charged for LD! THEN they magnanimously offered to give me free LD (and reverse last month's LD charge) for signing up for anther year. That is EXACTLY what the guy told me 5 months ago when I switched from National to Local service.
Of course, I'm the idiot who stays with them.
Did I mention my company has a huge corporate relationship so I get a 20% discount? I wonder if that's worth the aggravation...