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I beg to differ that there is nothing your international officers can do if your advisor is not advising appropriately. It does, however, require documentation of specific incidents where there was inappropriate advice given, refusal to follow current policy or interpersonal conflict. Even a volunteer can be 'asked' to volunteer in another capacity.
For the advisor who wants everything done "just like when she was in the chapter"... explore with her exactly what does she mean? Were they winning a lot of awards then? If not, focusing on the criterion for winning campus or international awards might convince her that you are doing what you are supposed to be doing. Has this advisor gone to a training session? Pi Phi has a special seminar at convention and will be doing an AAC training this summer as well. Most groups have some form of training or your regional officers can assist you.
Talk to her first, but your regional officer needs to know that there is an issue. If you have a traveling consultant coming, talk to her as well. Most TGCs won't intervene directly but they know who to call!
I can't speak to your international's policies but I would doubt she has the authority to remove someone from office. Sending the email to the entire chapter breached the confidentiality that AAC needs to hold with Exec business. It sounds like things are deteriorating and you need help. Know the chain of command and go to the next level... don't go all the way to the top yet.
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