Well, you might not be as blatant as I am but I've never had a problem going over someone's head to get an answer. If the person you keep emailing won't get back to you, go to her boss.
I would agree with 33girl as well. However, you may need to make the candle pass an all out "bitch session" and air everything. Lay it all on the table and figure out, as a group, how to work through it all. Or if you want to at all.
I get the impression you were there as a collegian when the decline in numbers began and your hq was "yelling" at the chapter. Chances are, they were yelling because that group of collegians was just an unresponsive as the one you are now dealing with.
The question to ask is do the women want to change. They are the ones who are going to have to change, if they don't want to then it might be time to close.
And personally, the declining numbers doesn't sound like the problem. It's simply a result of bigger problems of attitude and morale.
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