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Don't go blaming this on Eckard. Eckard is a business, and no business that wants to stay afloat is going to keep staff members who refuse to carry out their duties or who turn away customers to the competition (i.e., this woman who ended up going to the Walgreen's across the street).
This guy should have done his job. He was aware of the existance of this product, and should have known that he would one day encounter someone who wanted to purchase it. If he had a problem with that, he should have seriously considered a new career path. Chances are, he's going to have to do that now, anyway.
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