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Originally posted by 9dstpm
I have Charter Communications and I would rate them about a 4. For basic cable, they charge about $47/month. Digital cable runs you about $100. Hubby and I are seriously looking into DirecTV or Dish Satellite. Can you get satellite if you live in an apartment??
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At home (St. Louis) we have Charter and trust me because my mom has been through the ropes with them some of the customer service agents know her pretty well and give use great service. For 3 months my mom got us FREE cable because they were going into that tier service. One tier cost $14.00 and that doesn't have the good channels like VH-1 etc so you have to purchase the second teir for 75.00. Just a big rip off. So they sent all these letters stating that services were being interrupted, but nothing on the letter stated about a cost cut down for interrupted service. I mean services were pretty bad during this time. Well, my mom ended up having surgery at this time and she could not leave the house so she relied on her cable. So here is how it went..
Round one: Up's mommie 1 Charter 0
Round two: Up's mommie 2 Charter 0
Round three: not only did my mom win the fight, I think they were so tired of her they let her have the cable for free. She call them almost every single time the cable went off and told them for how long (down to the last second). Then she called them back and got our neighbors cable for free for three months also.
Do you know the guy who owns Charter is like the second richest man in the world or us...something like that? So he was not missing anything.