Stan, My Compliments to you!
A very nice and Professional Letter!
I for one congratulate you and think if I were you, I would put this out to as many people that you know!
One can forgive sometimes bad food, but not bad service, manners or stupidity!

People like this understand only one thing! $$$$$, they lose enough, da, they go out of Biz!
If you get any satisfaction by way of coupons, I would donate them to a charity! Or maybe a Homeless Person!
I am being very evil over this!
Go Stan!