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DSS,
I used to work at a restaurant, and I would have to handle complaints and the such that didn't get sent to our corporate office first. Your letter is very professionally written and the recipent of the letter should contact you immediately. Are you planning on leaving a contact number or email for them to reach you at? I know we would call the person who was "complaining," listen to them and send them complimentary gift certificates for their next meal. (I say "complaining" because some people had perfect dining experiences and just felt like sending in a complaint because they knew how we handled situations like that~free meal.) My manager would tell the customer to alert the server the next time they were in the restaurant so he could speak to them face to face and make sure their dining experience was just as they wished.
Anyway, I hope that didn't confuse you since it was so long. I definately hope you are contacted by someone at the restaurant. If not, I wouldn't ever do business there again. No business should ever treat customers that way (even if the customers are rude.)
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