|
Here's what I sent:
To Whom It May Concern,
My name is Stan Mangindin, and I would like to make you aware of an incident my family and I experienced at your restaurant, and how your hostess' rude behavior was completely disrespectful.
On Saturday, December 20, 2003, my mother, Lourdes Mangindin, had made reservations for four for the next day. She reserved a time of 12:30 PM, and our party of four, including my mother, myself, and my Godparents (whom I hadn't seen in 13 years) arrived well in advance of that time. We were celebrating my 21st birthday at what I considered my favorite restaurant, and I was particularly looking foward to finally being able to sample the fine champagne you offer with your delicious cuisine.
However, upon our arrival, we were told it was going to be another 15-to-20 minute wait, which we kindly obliged. Though as time past, it became increasingly obvious that we were being skipped over, and that parties our size that had arrived there later were being seated ahead of us.
My mother approached one of your hostesses, a very attractive brunette wearing a light blue dress and black jacket, and complained. Because of her frustaration with numerous parties arriving at the time, we again gave her the benefit of the doubt when she responded that "there would be another 15 minute wait".
By 1:10, we were fed up. My mother again approached the front desk, and the afformentioned hostess and another hostess, a rotund blond, told her that "we were next." This was then proceeded with the blond hostess calling three parties-of-five right after that statement. My mother asked the blond hostess "I thought we were next?" The blond hostess just walked by my mother, in front of myself and my Godmother, not acknowledging her prescence even though she was standing no less than 3 feet away from here.
My Godfather then confronted a brown haired male in a brown suit, and we were told by the front desk that, once again, "we were next". The blond hostess then called ANOTHER party of five. We then were fed up, my mother said the phrase "There are better places to eat than here", and we left.
Not only were your hostesses incredibly rude, they ruined what was supposed to be a celebration of my family not only of Christmas, but the reunion of myself and my Godparents, and my 21st birthday. We have dined at your restaurants on numerous holidays over the last four years, and we normally never get this treatment. Everytime in the past, your staff made us feel right at home, seated us promptly, and were constantly checking to ensure our satisfaction. I've recommended numerous friends to your business as well. I cannot believe we would be treated to such disrespect in such an established restaurant, especially since we had done nothing to warrant it.
I would also like to note that the last time we dined at the 94th Aero Squadron, a waitress mistakenly added a child to our bill, and it took another hour to clear the glich up.
Recapping everything, at least 7 parties-of-five were called during our wait. If you could seat a table of five, how can you not sit a table of four who had made reservations? Well, you will not be receiving this party's business ever again. I am also going to forward this e-mail to your other franchises, as well as your corporate office should you have one. My mother's employer, the San Diego School District, will become aware of this in the hopes that the thousands of teachers, faculty and students of our fine city will never do business with you again. My place of employment, the San Diego State University Annual Fund and Alumni Association, will also hear of this incident. Lastly, I am notifying every Delta Sigma Phi chapter that exists near a 94th Aero Squadron to not do business with your establishment. If neccessary, we will bring this to the Asian-American community of San Diego, for even though we cannot prove it, there was no possible reason to ignore us as such other than the fact that we were four Asian-Americans in an upscale restaurant.
I hope this finds someone who'll actually take notice, because you lost two very loyal customers, and possibly many more. Thank you for taking the time to read this.
|