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Agreed, 33girl. But in my experience, there's really no response he could give that would avoid the "tongue-lashing". As a seller, I've alternately ignored, snapped back rudely, responded matter-of-factly, empathized and outright lied. No matter what I say or how I say it, the response is always the same. Fact is, unless you're willing to stop the auction and return the pin, you're going to be labeled as a mean, spiteful, disrespectful a-hole.
Hey, I resemble that remark!
wptw
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