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THE BEST RETAIL STORY!
So like I had this trailer-trash couple come in the day after their wedding. I use that term loosely, because I don't like to call people trash, but they were...so anyways, they are all in my face about this ring we'd sold them because it was scratched. They had picked up his ring on Friday, got married Saturday, and now Sunday, it SHOCKINGLY has some scratches on it. So I ask the man, "Did you wear it" and he says no. I'm thinking, OKAY, who the hell gets married and doesn't put on their ring?!?! So the witch says when she picked it up we had cleaned it for her and it was scratched when she took it outta the box on Saturday. Okay, secondly, liquid cleaner DOES NOT SCRATCH A RING. I'm like, well this ring has obviously been worn. It's scratched in three seperate places and the bottom is the most noticable. Because it was a special order, I KNEW that no one else had worn the ring.
So I offer them the world and then some to get them to calm down. My assistant manager offered the same. They still weren't happy. So finally I gave them my business card offering a free polishing, cleaning and rhodium plating...if they presented it after their honeymoon.
Right before they left I tried to make sure things were cool, so I was like, you should be happy because you just got married. The witch turns to me and goes, "Shut up baby, get a new line" and walked her fat butt outta the store. I was like, WTF!?!?! So I wrote a complaint to our corporate for it to be on file.
Fast forward two months. The couple comes into our store and talks to my associate claiming they were owed all this free stuff. He didn't know them from Adam, so he turned them over to the same assistant manager they delt with the first time. She offers them the same things I did, but they were complaing now that because they lived three hours away they shouldn't have to pay for s/h. My assistant manager is like, well we can't avoid that, I'm sorry. So they start harassing her. I'm standing right there...and finally I go, "Do you have my card?" and they're like no, but you promised it. I said, "Well you were extreamly RUDE to me and if you don't have that card with my promises, I guess we can't help you". By this time we'd already called the mall cop (not security, but a cop). The lady was like, "YOU B&*TH I'm going to F---ing KILL YOU" to my assistant manager. BLAHAHAHA. She's like, well I'm sorry you feel that way, but you're going to have to leave now. So they refused. The mall cop walks over and says, if you do NOT leave we will arrest you. BLAHAHAHA. So they left finally. We wrote up a police report and sent it to corporate. Now they can know what kind of psychos are out there!
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