last week, a lady tried to order while she was still on the phone (WHICH I HATE). she is just talking on and on. i asked her four times what she would like to order. finally she mumbles something to me. all i could hear was 'coffee'. so i get her a regular cup of coffee. she gets off the phone and gives me this evil tone saying 'does this look like an iced coffee?!'.

i was thinking 'b*tch, you're talking on the damn phone. you're lucky all i am giving you is a coffee. cause i am thinking that you really need a swift kick in the a**.' coming back to reality, all i said was that 'i did not hear you'. i then proceed to give her an iced coffee. then she treats me like i am giving her an attitude.
i also really hate when people pay with their credit cards and it says 'check id' on the back- so when we ask for id, they get pissed cause they have to get it out of their car. hello?! dont put it on the back of your credit card, if it is too difficult to carry your license too. it isnt rocket science.