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Ahh, this thread has made me so glad that I'm not in retail anymore. I worked at a camping store that had a 100% satisfaction guarantee on all of its products, even if they had been used. That return policy was the bane of my existance. People would return tents YEARS after they've bought them and used them many times, and would just say "I'm not happy with the rain fly" or whatever and we'd have to take it back. Once I had a guy try to return a parka that was a few years old because he gained weight and it didn't fit him anymore. Ridiculous. Oooh, another good one was when a customer tried to get a free repair done on his "North Face" jacket, which was returned to us by TNF with a note saying it was a fake jacket. The customer got pissed off at me for it! I'm sure it was my fault that you bought a fake jacket.
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"I have never made but one prayer to God, a very short one: 'O, Lord, make my enemies ridiculous.' And God granted it." - Voltaire
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