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Agreed, it's probably the mail server, especially if other people are having problems too. In that case, your email to the help desk might not have been received - or if it was received, they probably have their hands full resolving the issue and can't take the time to respond.
If you're the only person having trouble, something may be up with your computer. Did you recently install any new hardware or software onto your computer? Can you access your email from other people's machines?
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