Personally, I can't stand Cingular. They have pretty good service in Atlanta but their customer service sucked. I had a problem with my phone and wanted to upgrade. I called about 3 times, went to the stores twiceand got 5 different responses as well as 5 different acount reports. So I decided to cancel my contract - why was that another problem.
Issues ranging from but not limited to:
- I called customer service they said go to a store
- We can give you another phone but the phone you want is not in stock, so go to ...
- I went to wherever it was, the lady was new and did not know what she was doing.
- went to a different store, the information she gave me did not correlate with anything I had heard form anyone else.
It was as if they did not have the information stored centrally.
SO, I walked next door and signed up with Verizon. They've been great. I had wonderful service, notice I said had. Now, everytime I get to the door of my apartment, I'm suddenly on the "Extended Network"
Apart from that, I like Verizon. All my friends need to get on Verizon so I can use more than 50 of my 1000 mobile to mobile minutes.
