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Ma'am is SO rude. There are very few things I hate more than being called ma'am. Since it is now the holiday shopping season (I kid you not, we have a tree up in my store) there's a lot of men coming in who would always say "Excuse me, ma'am, could you get me this sweater in another size?" I know they're just being polite but I HATE it. I try to avoid using ma'am/miss whenever possible.
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