[btb87]

I'm sorry that you've had crappy service with Cingular. I've had their service for about 3 and a half years and have never had a problem with them - I really like their service. Just like KillarneyRose said, maybe you need to speak with the right person. Also, see if you qualify for updating (upgrading maybe)your contract - maybe the text messaging can be added as part of a new contract.

If they can't help you, then maybe it's time for a new cellular provider. And if changing your phone number is a concern, there's supposed to be a way (beginning in November, if I"m not mistaken) that you can change providers without changing your phone number.