[Kevin]

What she said... The folks on the phone have no incentive/wish to really help folks. They have to deal with irate customers on the phone all the time. I sell Cingular here in Oklahoma. They're generally alright to me since I sell their stuff. I've never really heard of anything like that before. It is pretty serious BS and they CAN accomodate you. Just keep going up the ladder until someone gives you what you want.