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In college I worked in our Office of Admissions. I had a call list of students who had applied, but had not followed up in 3 months or so. My job was to call these students and see if they were still interested so they could register in time....Well I called this one girl on the list named Carla. When I called the number, her father answered the phone and I was like, "May I speak to Carla please".....long pause......................."Carla died not to long ago...I'm sorry sweetie." I felt horrible, I told him I was sorry for the loss, and I just sat there upset with myself for opening a fresh wound. Needless to say, I removed her name from the mailing and call list.
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