Quote:
Originally posted by Total Elegance:
Anyway I asked for the manager and the 800 number, he told me he would handle it and I said, I bet you will. I saw the number on the wall and proceeded to call on my cell phone right in her face and explained the lack of customer service skills in that establishment. I'm supposed to have it my way...remember. I also told them not to take their anger out on me due to the career they chose. ]
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I know that's right!
When I go into a service establishment, I expect that I will be greeted and assisted by servicing professionals...or at least with some decorum! I've been known to complain to management when receiving sub-par treatment. I know my rights! My green is important to me, so treat me as if you want the green, man!
I was in that restaurant where: "When you're here, you're family". The service was pish-posh. I complained to management the next day, with a desire to complain to national management. They compensated me right there with fair compensation. Everyone: Please know that if you are a customer, you should expect good customer service. When you don't get it, allow the appropriate persons to know of your disdain so that they can correct it disallowing it from happening to another person in the future! They will appreciate you, and in turn, they will often compensate you. It only can help!
[This message has been edited by nikki25 (edited April 12, 2001).]