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Actually, don't show your father that Im message lol. It makes you look really bad. Whoever was on the guy's office computer was being overly familiar, not the guy with an account with your dad.
That is also something he made clear to you when he came on.
You just lost your temper and are seeking to justify it by giving us the guys bad patment record.
His bad payment record isn't really relevant because its good enough that you have kept him as a client.
Losing him as a client isn't the worst part about it. Any one loss isn't the end of the world. However, one piece of negative feedback can keep ten new clients away from you because people talk about the negative more than the positive.
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