Lost, it saddens me to think that your HQ staff are not helpful, sometimes rude. I am sooo thankful that the AGD IHQ staff is always helpful and quick with a reply, either by telephone or email...even to my "kinda stupid" questions
whether I was an advisor or not.
If "many" of your sisters are getting "rude" help from your HQ staff, perhaps someone should be looking into that! Even if the "staff" member isn't a sister, that doesn't mean that she/he should be rude to whomever is calling..after all she/he is representing your organization.
Best of luck!
Lynn