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I have to second the concerns on London's perspective - NEVER had a positive conversation with him. My perception was he was always looking for a reason to close a chapter, not how he (GH) could help turn a situation around. He seemed very hands off, unless a strong case could be made for closure, then you couldn't avoid him!
I doubt we'll see much change, especially considering economic conditions - with all the cutbacks, what little efficiency they did will suffer even more. Signs of the times, I guess, though things are slowly, yet surely, changing for the better. Recovery always takes longer than the down trends.
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