No Matter How Hard you try, there are going to be some PISSED People!
As the Active Chapter works at many things, a lot falls on the Shoulders of Alums, much like myself who is the keeper of the Address Book for e-m's.
Nothing is more Frustrating than to have some ones Postal addres and e-m address and they move and give not forwarding of either! It cost us money when they dont do that!! SOOOO you move on to the next topic. If they complain, throw the Ball back into there court! You did not get any info, Da, did you send a update notice?