[Kevin]

A good lesson to be learned from this:

There are 3 pages of simple speculation based on what this pres had to say. Obviously, he wasn't crafting his message very well. He should have known from previous communications with this parent that the parent would not be placated with ambiguities. I don't think that (without lying) the pres had a chance in satisfying this parent so he should not have added fuel to the fire.

Would have been much better to write an "I'm sorry you feel that way" letter.