I just happpened upon the nail-salon thread last night. There was an article on this in, I believe, the March 2000 Vogue. (or it might be earlier than that - I can't remember) It gave reasoning for some of the type of behavior that was talked about. Some of the reasons were valid but some sounded like bull.
If you get crappy customer service at any kind of store, don't go there again. The owners will get the message when their sales figures go downhill.
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