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Like Aphigal said, the first thing that should happen is the chapter member should call her NPC delegate and talk to the area advisor.
Just as an annedote though, one of the campuses I work with came up with a creative solution to this problem. There were 3 chapters that were about 70 members over total, 4 chapters that were above total but about 10-15 members below average chapter size and 2 chapters that were at or right beneath total but about 70-100 members below the largest group in size. These two small chapters did not take quota every year, but that was also by choice.
No one could agree on raising total or expansion. What we could agree on was that we didn't want to lose any of the chapters that were there. Instead, we put a plan in place for all of the chapters to help the two groups who were smallest recruit well and improve their image on campus. Panhellenic actively advertised COB Rush and the collection of names for informal recruitment, the other sororities attended BBQ's and other non-alcoholic social events hosted by the two groups and we started an alcohol-free exchange rotation for the whole row. After a year, those two groups were a more competitive size and were willing to pass a resolution to raise total closer to average chapter size. Then those groups in the middle could COB as well. Then, after Total was raised, Panhellenic voted to expand.
It was a long and arduous process, but in the end the chapters are a lot more stable and anyone coming on to campus will be more comfortable with the status of the other groups.
Good luck!
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