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yeah, they usually are that way...some are nice, some just plain stupid...i've had a few sisters who worked at customs...one still does as her full-time job now...
The stuff they have to put up with is pretty crappy...
and your friend should've said she forgot her Birth certificate, not that she didn't know...How could she not know? you're leavin the country!
I'll be going over to MI on Monday to do some shopping...hope I don't run into a cranky one...
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