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It's been my experience that Herff Jones stands by its product and WILL fix it for you. I got my HS class ring from them, and if I'd like, I could upgrade it to a college ring (for a nominal fee) or get it resized at anytime.
Regarding them taking so long--hey, I lived in Italy for a while...which can definitely make you more patient. I'm so impressed when people do things promptly now.
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