Oh Gee, that's really a disappointing situation. I am so sorry to hear that. You seemed to indicate it was OK with her (beng bid by her other legacy and deciding Greek life wasn't for her) I hope so. It would have left a bad taste in my mouth to say the least, but that's me and I tend to get emotional.
t could have been the irresponsibility of one person, but it reflects on the chapter.There aren't too may excuses for the responses you received regarding her letter of ref. however...