Pbear,
Yup I'm an insurance adjuster. Don't worry though, it's not the rental companies that are swearing at me. They completely understand!
When I get claims with rental cars; I get so annoyed. Cause I know I'm going to have to make ten calls before someone finally tells the loss control department. I always immediately call the rental location; if anyone bothered to get the info. The rental agents never want to take my info. I have to force it on them!
It gets to the point where I call them and just ask "Did ya'll want to get paid or not?!" I have seriously had to ask. :shakes head in disbelief: