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I really love my job, but let me just tell you all, you have not seen horrible customers until you work for a rental car company!
Yes sir, it's my fault that the vehicle you reserved for yesterday is no longer available. Please wait right here, and I'll go out back and assemble a new one for you.
Yes sir, it is my fault that the other person hit our vehicle while you had it parked at Wal-Mart. Of course, we'd love to pay for it ourselves. And yes, I will throw in a free rental for you for your inconvenience.
Seriously though, I used to work in rental but now I work in loss control, which means I handle all the claims for damaged/wrecked/stolen cars in my area. So many people are driving around out there with no insurance! So please everyone be careful, and make sure that you have good insurance of your own. Just because the other guy has an insurance card does not mean that he has insurance!!
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