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I don't know how I missed this thread the first time around. I've been working with the public way longer then I care to admit.
I can relate to everybody here. I work in a call center, so I have my share stories. My favorite thing is this:
Me: Thank you for calling ......., my name is prospectiverushee. May I have your name and DEBIT card number please
Then my call goes something like this
Scene 1:
Customer: 1234567
Me: Sir/Miss is that your checking account number
Customer: Yes
Me: I need your16 digit DEBIT card number
Customer: oh, I didn't think you would need that. Let me run (get my purse, out to the car, upstairs) and get it.
Scene 2:
Customer: oh I don't have my debit card on me. can't you just look my account up by my name
Me: you debit card is the key that unlocks you account. I can do anything unless I have the debit card number
One of my other pet peeves is when a customer calls in a immediately that start complaining that they had to wait more then 2 seconds. grrrr
Yes being in customer service has made me appricate retail workers, fast food workers,and people who provide customer service over the phone.
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