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I think a lot of the author's POV comes from the emotions at play during recruitment for the Pi Chi, (Rush Counselor in my day). We talk a lot about the emotions of the actives, PNMs, and Moms, but the Rush Counselors have a bit of a rollercoaster too. I served in that role back when dinosaurs walked the earth, and I remember walking into the door of my sorority on Bid Day and bursting into tears when I realized a girl in my group who had preffed KD and who I had absolutely (secretly) seen as one of my future sisters, happily went elsewhere. One of my sisters took one look at me and said, "Get her out of here! She's a mess. She'll scare the pledges" So much for my big reunion with my sisters, lol.
Pi Chis do get close to the PNMs and feel terrible when a girl is cut completely or has an embarrassing moment, or when a legacy girl actually wants to go elsewhere, but gets axed by everyone preemptively.
All that doesn't mean that the system is broken. It just means it is an intense and sometimes emotional experience. RFM is not perfect, but it's dang good. Look at the way some struggling chapters have rebounded in just a few years. Look at the pictures of Bid Day on large campuses....you could put the girls in different letters and very few people would be able to tell which group actually goes with which sorority.
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