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I am a mac user-- so I am not sure if that was / is where my issues stemmed from or not- I was finally able to get on and download the filled out forms…(but interestingly enough I did go through my Moxilla / Firefox browser and not Safari- which I will do if I am having problems with a site and don't know the cause) and I also know another sister of mine was having issues as well… not sure what computer she is on though. I would tell your sister to try again later or try with a different browser and then put in a call to IO. Best of luck to her- very frustrating….
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