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At my husband's office they weren't allowed to use a litany of negative terms for their phone clients. Their favorite replacement was Mook. But I think the only valid replacement term in this case is TROLL. Nobody going through rush in 1 month would have NO IDEA of member benefits beyond some unknown or utterly obscure financial benefits.
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"Traveling - It leaves you speechless, then turns you into a storyteller. ~ Ibn Battuta
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