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I'm not familiar with how you access GIN to edit, but if it's web-based (as is my guess) try using IE, Chrome, Firefox... one of them might work better than the others. And GIN might be able to tell you what you need to be on for best compatibility. Maybe your OS is outdated, or more current than theirs is. OR it could be your screen size. But the first thing I'd do is try it in Internet Explorer if that's not what you're using. I'd also keep everything super simple. If you're trying to use fancy fonts or huge pictures, you're probably going to make the system work harder than it wants to. Good luck!
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"Traveling - It leaves you speechless, then turns you into a storyteller. ~ Ibn Battuta
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