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So what exactly does he want the airline to do now after the fact? If the airline has offered to comp him for his ticket and bad experience what is there left for US Airways to do? Most airlines have a rule that if you can not sit in your sit with the arm rest down, you must purchase two seats. Granted this is a judgement call of the ticket agent, but unless they have an actual chair at the ticket counter, it's a guess at best.
Finally, in regards to customer service, airlines have way bigger problems (pun intended) than fat people not buying two seats.
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"I don't know the key to success, but the key to failure is to try to please everyone."
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