Apologies for the double-post, but thought I would also through an additional plug in for Apple. The Genius Bar at the Apple store is...well...genius! The fact that you can go sit with a LIVE person and get help for free is wonderful! They have all sorts of classes you can take to get you on your feet as well.
The other thing I love is that my 70 year old Mom can go in there and they do not talk to her like she's a moron. Which, she would be the first to tell you that she IS, in fact, a moron when it comes to computers.
