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I have never had a problem with booking flights through expedia/travelocity, and for the most part have not had trouble booking hotels. However, one time I did reserve a non-smoking room, at a specific hotel, that was part of a chain that I was familiar with. Due to some huge event in town that night, hotel rooms were booked up everywhere.
I arrived with my 12 month old son, who had already been hospitalized two different times for asthma in his short life. We were placed in the skankiest, smelliest, smokiest room I have ever experienced. I took my printed reservation that stated that I had reserved a non-smoking room and was told by the manager that third party sites can't guarantee smoking vs non-smoking rooms. Because the entire hotel was booked, as was every other hotel in town (CMA weekend in Nashville) we were stuck.**
So, I still am not sure whether expedia or the hotel was at fault, but I am now wary of purchasing hotel rooms through third-party sites. I just stick to the chains' websites so that I can ensure non-smoking rooms.
**They moved us to a less smelly smoking room, did change all the bed linens, and washed down all the walls, which helped.
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