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Originally Posted by agzg
Shameless self-promoter.  |
I am so not above that, obviously! But hey we all benefit from the gorgeous badge pictures and interesting discussion... so really it's for the greater good. I promise.
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Originally Posted by AzTheta
^^ there's a new signature line for you, thetygerlily!
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I may have to do that
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Originally Posted by BraveMaroon
Have you read the Tony Hsieh book "Delivering Happiness"? Well worth it. I teach administrators how to use a proprietary SaaS, and I try to inject a little humor. And while it's been a few years since I've thought about badges, let alone trends in badges, I *always* have an opinion!  |
No I haven't- but I'll check it out! And yes... opinions are always, always welcome. We have many of them. It's great fun. Now go dig out your badge, take a picture of it, post it, and wear it!
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Originally Posted by Blondie93
When I started my first job out of grad school (physical rehab in a large hospital) our entire department was required to read "A Complaint is a Gift." Great book with fascinating stories of companies turning around how they are perceived by improving their customer service. The requirement was part of a pilot study to determine if the whole hospital should adopt the principals in the book. It was so well received by our department, and thus our customers, that it did go hospital wide. Over 10 years later I still employ many of the things that I learned in that book in my day-to-day life.
The only down side is that now I am even MORE irritated by bad customer service. And I assure you that at my children's next doctor appointment I will be taking a copy to the pediatrician with the instructions that her entire billing department needs to read it and learn.
(No one repeatedly calls me a theif and a liar, especially when their office made the mistake. /rant for another day, another thread...)
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That one sounds interesting too! Pile on more to my reading list, why don't you.
I am in the same boat- I am the pickiest customer ever. BUT if I get great service, I will talk to your manager and let them know. I've even called the numbers on the "How are we driving?" bumper stickers if someone was especially courteous. Of course, I will also escalate things... Hey Sears guy from a few years ago, just because I look young doesn't mean you can tell me "you probably can't afford these TVs". Let ME tell YOU what I can afford. I do give feedback nicely when I can... like when my new favorite Thai place misspelled the name of the city on their website. Or filling out every survey given to me. Or sending messages to Facebook with suggestions and comments on new features. Seriously... I need to find a job doing THAT someday! I do play secret shopper sometimes though, and that's a hoot.