Quote:
Originally Posted by thetygerlily
This alone is full of win. I love anything that has to do with customer service, customer interaction, usability, etc (especially on a technical front since I work in IT). So yes, fascinating it is!
But corporate trainer helps explain some of the writing style & creativity. There are two types of trainers... the boring blah sleepwalking one and the kind that actually puts effort and creativity into it. There's very little in between. I have a sneaking suspician you fall into the latter category.
Now come out and play in the other forums. Might we interest you in some badge trends, perchance? 
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Have you read the Tony Hsieh book "Delivering Happiness"? Well worth it. I teach administrators how to use a proprietary SaaS, and I try to inject a little humor. And while it's been a few years since I've thought about badges, let alone trends in badges, I *always* have an opinion!